FREQUENTLY ASKED QUESTIONS
When will my Mail by ML design box arrive?
Your Mail by ML design plan should arrive within 4-6 weeks, and we’ll be in touch with you all along the way so you know exactly when it is posted. Need it sooner? No problem! There is an option to pay for a rush fee for $250 when you check out. You will then receive your design box in 2-3 weeks.
What is included in my Mail by ML design box?
You will receive a complete design plan including instructions, concept photos, a floor plan, furniture placement layout, sketches and elevations of details in the room, and a shopping list. The shopping list will be for furnishings that are easily available online or at a store that is located near you. We may also select items for your space from vendors who are to the trade only. You will be able to purchase those items through Meg Lonergan Interiors taking advantage of our vendor relationships. These items will be shipped directly to you if purchased. You’ll also receive samples of paints, fabrics, and wallcoverings, all tucked into a box that keeps your materials organized and in one place. You can also find all of this information in your user portal when you log into Mail by ML.
What do you need from me?
We will ask you for photographs of the room/space that you want designed, as well as measurements of the space. And don’t worry, we provide a step-by-step guide for how to take the photos and the measurements. We’ll also ask you to fill out a questionnaire that lets us get to know you better, including your likes and dislikes, and we will ask you for inspiration photos of rooms that you love. If you would like to purchase fabric, wallpaper or tile through us – please provide the correct yardage or square footage provided to you by your installer, fabricator or workroom. We are happy to purchase these items on your behalf but will not be responsible for inaccurate measuring. Please feel free to send us pictures of spaces adjacent to the space you need designed so we can get a feel for what your home looks like.
I need a painter, wallpaper installer, a contractor or a drapery workroom? Can you recommend someone?
Mail by ML can not recommend any subcontractors for your project. We can provide the product that you will need to execute the design plan we have created for your space. We can not recommend anyone to fabricate, install or work on the items we have chosen for your home. We rely on your subcontractors to accurately provide correct square footages and yardages to us for specified items.
How can you be sure my furniture will fit?
If you follow the measurements and photo instructions carefully, we will be able to create an accurate furniture placement layout for you. Do you take into consideration any special needs or requests I might have? Yes, just give us the details in your initial questionnaire and we will do our best to accommodate your needs. Need our guide? Check it out here.
What is your ‘details’ package?
At check out for an additional $250 the Meg Lonergan team will come up with a very detailed accessories and styling plan for your space. For example a details package for a dining room would include tabletop pieces, linens, flatware etc all to design your entertaining table. Or a details package for a bedroom would be a complete bedding design down to sheets, throw pillows and towels. It is the perfect option for those preparing guests during holiday season.
Can I purchase Mail by ML design box as a gift for someone else?
Absolutely! Mail by ML makes a great gift, especially for newly weds or first time homeowners! Just purchase one of our gift card options and we will send it to your recipient.
If I’ve changed my mind, can I get a refund?
You can get a refund within 1 week after your purchase. After that, the purchase is non-refundable.
Can I keep some of my current furnishings in the design?
Yes, just send us a photo of the items, as well as detailed measurements for it.
I want to change a few things in my Mail by ML design. Can I do that?
Meg Lonergan Interiors does not offer any revisions to the design plan once you’ve received it.